We want your shopping experience at Health Defender to be seamless and satisfactory. Our refund policy is designed to ensure that you are confident and satisfied with your purchase. Please take a moment to familiarize yourself with our refund policy:

1. Eligibility for Refund:

We will issue a refund if the following conditions are met:

• You have requested a refund within the eligible refund period (as described below).
• The product is in its original condition, unopened, and unused.
• The product is in its original packaging, with all labels and tags intact.
• You provide proof of purchase, such as the order number and receipt.

2. Eligible Refund Period:

For Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving your order to request a refund.

Change of Mind or Unwanted Products: If you change your mind or no longer want the product, please contact us before the order is shipped to request a refund. Cancelled orders that are done after shipping has been done and do not meet the requirements listed in No1 above will not be eligible for refund.

3. Refund Process:

To initiate the refund process, please follow these steps:

Contact our customer support team at support@healthdefender.co.ke to request a return and refund. Provide your order number and details regarding the reason for the refund.

Our team will review your request and provide you with instructions for returning the product.

Once we receive the returned product and confirm that it meets the eligibility criteria, we will process the refund.

Refunds are typically issued using the original payment method and may take 7 days to appear in your account, depending on your financial institution.

4. Non-Refundable Items:

Some items are non-refundable unless they arrive damaged or defective. These may include personalized products. Please contact our customer support team for specific details.

5. Return Shipping Costs:

For change of mind or unwanted products, you may be responsible for return shipping costs. However, if you are returning a damaged or defective product, we will cover the return shipping expenses.

6. Contact Us:

If you have any questions or need assistance with the refund process, please contact us at support@healthdefender.co.ke.

We are committed to ensuring that your experience with Health Defender is positive, and our refund policy is designed to reflect that commitment. Your satisfaction is our priority, and we appreciate your trust in our products and services.

By making a purchase from Health Defender, you acknowledge that you have read, understood, and agreed to our refund policy.