Shipping Policy
At Health Defender, we understand that prompt and reliable shipping is essential to providing an exceptional shopping experience. This Shipping Policy outlines our commitment to delivering your health and beauty products in a timely and efficient manner.
1. Shipping Locations:
We offer shipping services to customers Across Kenya.
2. Shipping Methods:
We offer the following shipping methods:
Standard Shipping: Estimated delivery within 7 days.
Expedited Shipping: Estimated delivery within 1-2 days.
3. Shipping Fees:
Shipping fees are calculated based on your selected shipping method, the destination, and the weight of the products in your order. The shipping cost will be displayed at checkout for your review before you complete your purchase.
4. Order Processing:
Once you place an order, our team will begin processing it promptly. Orders placed on business days (Monday to Saturday) will typically be processed within 24 hours.
Orders placed on weekends or holidays will be processed on the next business day.
5. Estimated Delivery Time:
The estimated delivery time is determined by your selected shipping method and your shipping destination.
Please note that delivery times may vary due to factors such as local holidays, time you placed your order, and unforeseen circumstances. We will do our best to provide accurate estimated delivery dates.
6. Order Tracking:
Upon shipment, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your order on our website.
7. Shipping Updates:
We will keep you informed about the status of your order via email notifications. You will receive order confirmation, shipment confirmation, and, if necessary, delivery delay notifications.
8. Contact Us:
If you have any questions or require assistance related to shipping, please do not hesitate to contact our customer support team at support@healthdefender.co.ke
At Health Defender, we are dedicated to ensuring that your health and beauty products reach you in a timely and secure manner. Your satisfaction is important to us, and we appreciate your trust in our shipping services.
By making a purchase from Health Defender you acknowledge that you have read, understood, and agreed to our shipping policy.